General questions
Do you sell gift cards?
Yes, we offer gift cards that make the perfect present for gelato lovers! Visit your nearest store to purchase one or contact us for more details.
Are there career opportunities at Gelato&Co.?
We are always looking for passionate individuals to join our team. Visit our Work with Us page for current openings and application details.
Why is it so expensive?
Crafting authentic gelato requires daily, labor-intensive production by skilled artisans, which naturally increases labor costs. Additionally, we source premium, and when possible, Made-in-Italy ingredients throughout our supply chain. This commitment to quality and authenticity also impacts food costs, ensuring every scoop delivers an unparalleled taste and experience.
Where does Gelato&Co. come from?
Gelato&Co.’s roots trace back to Bologna, Italy, the birthplace of gelato artigianale. Our brand is inspired by the traditions of the renowned Cremeria Funivia, celebrated for serving some of the most authentic gelato in the world. Bologna’s rich history and artisanal techniques influence every aspect of Gelato&Co., from our recipes to our visual identity, offering customers a genuine taste of Italy.
How many shops does Gelato&Co. have?
Gelato&Co. currently has 11 shops, with more opening soon. We proudly serve our customers at 4 locations in Florida (with one more opening soon), 2 in Colorado, 1 in Texas (with another on the way), 2 in the Cayman Islands, 2 in Panama, and 1 in Aruba within the Marriott Hotel. For more details, visit our All Shops page.
Where are your stores located?
We proudly serve customers across 11 locations, including 4 in Florida (with one more opening soon), 2 in Colorado, 1 in Texas (with another on the way), 2 in the Cayman Islands, 2 in Panama, and 1 in Aruba within the Marriott Hotel. To explore all our shops, visit our All Shops page for details.
Do your stores have seating areas?
Yes, all our stores feature seating areas designed to create a welcoming and comfortable environment. We want our customers to relax and enjoy our products on the spot, making every visit a delightful experience.
Are gift cards or vouchers available?
Yes, we offer gift cards and vouchers! For specific information about availability in your area, please visit our Stores page, select your country and store of interest, and get in touch with us directly.
Do you offer wholesale options for restaurants or businesses?
Yes, we provide various wholesale options for hotels and restaurants, including pop-up retail shops, gelato karts, and supply services to delight your guests. For more details, visit our Hotels & Restaurants page.
Do you collaborate with businesses for special projects or promotions?
Yes, we are always open to establishing meaningful partnerships with local businesses, schools, and other organizations. To discuss potential collaborations or promotions, please contact us
Product
Do you offer any sugar-free options?
Yes, we do offer sugar-free options, but availability may vary by store. We’re actively working on expanding these choices to more locations in the near future.
Can you provide nutritional information for your gelato?
We provide an allergen list here on our website. For detailed nutritional information, please visit us in-store, where our team will be happy to assist you.
Are any of your products Kosher certified?
We are currently working on improving our supply chain and ingredient selection to achieve Kosher certification. Unfortunately, we’re not there yet.
What is Stracciatella?
Stracciatella is one of our most iconic and traditional recipes. This classic flavor combines creamy vanilla gelato with hand-poured chocolate shavings, which, during the mantecazione process, transform into delicate chocolate chips. The result is a delightful harmony of smoothness and crunch. A timeless favorite that embodies the heritage and artistry of authentic Italian gelato.
Is gelato the same as ice cream?
No. Gelato is the original, authentic Italian dessert, crafted fresh daily on-site in small batches. Unlike industrial ice cream, gelato contains less air, giving it a denser, creamier texture, and is served at a slightly warmer temperature to enhance its natural flavors. It is produced without being frozen, transported, or preserved with additives, ensuring every scoop reflects the genuine tradition of Italian craftsmanship.
What ingredients do you use for your gelato and desserts?
Whenever possible, we strive to use products from our homeland, Italy, or from local farms to ensure the freshness and authentic taste of our gelato and desserts. However, this isn’t always feasible. For more information, visit our Specialties page for pastries, cakes, and coffee, and our Gelato page for questions related to our artisanal gelato.
Do you offer options for people with allergies or dietary restrictions?
Yes, we strive to provide Gluten-free, Vegan, and Vegetarian options across all our product categories to accommodate all customer requests.
Are your products available for takeaway or delivery?
Yes, we offer branded take-away packaging, allowing you to enjoy all our products whenever you want with your best company.
Can I customize a cake or dessert for a special occasion?
Yes, all our shops are equipped to provide custom cakes, garnished and layered to your needs. This service typically requires at least 48 hours notice, and you will need to collect the custom product at our shop. You can choose your favorite gelato flavors and decorate the cake your way. Ready to place your custom order? Head over to our ‘Shop Now’ section and get started! We also offer take-away pastry trays, allowing you to mix and match your favorite pastries, as well as tubs of gelato in your choice of flavors.
Do you offer seasonal or limited-edition products?
Yes, we often offer monthly specials that feature seasonal ingredients and align with festivities. For more details or to inquire about specific offerings, please visit our Shop page, select your country of interest, select your store, and contact us!
How long will a gelato tub last if I take it home?
Our take-home gelato tubs are designed to keep the gelato stable for approximately 30 to 40 minutes outside the freezer, depending on the outdoor temperature. Once stored in the freezer, the gelato remains enjoyable for up to 6 weeks. For the best experience, we recommend removing the tub from the freezer about 10 to 15 minutes before serving to allow it to return to its ideal creamy consistency.
What is an “affogato”?
An affogato is one of our classic Italian specialties: up to two scoops of our authentic gelato, generously “drowned” in a shot of rich Italian espresso and finished with your choice of toppings. It’s a simple yet indulgent treat that perfectly combines the creaminess of gelato with the bold flavor of espresso.
Is gelato “healthier” than ice cream?
It depends on the specific ingredients and preparation methods used by each gelato or ice cream shop. Generally, gelato contains less fat and air compared to traditional ice cream, and is often made fresh with fewer artificial additives.
Is all your gelato and pastry made in-house?
Most of our stores have dedicated on-site laboratories where we craft our gelato and pastries daily, ensuring unmatched freshness. However, a few locations may occasionally source certain products—like croissants or chocolates—from carefully selected external suppliers. We always aim to maintain the highest standards of quality and taste.
Events
Can I host a private event at your store?
While we don’t typically offer private events in-store, we encourage you to contact your local store management to discuss your request. We always strive to accommodate special arrangements whenever possible. Please visit All Shops page, select your country and store of interest, and get in touch with us directly.
How far in advance do I need to book catering services?
We recommend booking at least 3 weeks in advance to ensure availability and allow us to plan the service to meet your specific requests. However, we always strive to accommodate last-minute inquiries whenever possible, so feel free to reach out even on short notice!
Do you provide catering services for events?
Yes, we offer catering services for a variety of events. To learn more, visit our Private Events page for details and options tailored to your needs.
Are your products available for weddings or large-scale celebrations?
Yes, we cater to many weddings and large celebrations, offering a selection of gelato karts, cakes, and pastries to make your special day memorable. For more information, please visit our Private Events page.
Who will serve gelato at my event?
Gelato&Co. provides professional staff to serve gelato at your event and manages the setup and breakdown of all equipment.
Can the gelato cart have a custom wrap?
Yes, we offer custom wraps for our carts. Please provide at least four weeks’ advance notice to arrange this service.
Does catering pricing change if I choose fewer flavors?
No, catering prices are based on the total number of servings ordered, not the number of flavors. The selected flavors will be divided equally across the servings.
How can I secure my event date for catering?
To confirm your event date, bookings made more than one month in advance require a deposit. Once the deposit is received, your date is secured. You may adjust flavors and serving quantities up to two weeks before the event, with any changes reflected in the final balance.
How much does it cost to rent the trolley?
Pricing varies from store to store, as we offer different carts that can be customized to suit your needs. Please fill out our inquiry form with the details of your event, and we’ll provide a tailor-made quote to best accommodate your requirements.
Franchise
Are there franchise opportunities available?
Yes, we offer franchise opportunities for passionate individuals looking to bring Gelato&Co. to their community. For more details, please visit our Franchise page or contact our team.
Is Gelato&Co. a franchise?
Yes, Gelato&Co. offers a franchise business model to expand while preserving our core values. Each franchise is locally owned and operated by carefully selected partners who share our vision for delivering authentic Italian gelato. This model ensures that every location maintains the same high standards of quality and tradition while building strong local connections. For more details, visit our Franchise page.
What are the benefits of a Gelato&Co. franchise?
Gelato&Co. offers a turnkey business with premium machinery and Italian-inspired designs, backed by a 100% Italian-certified supply chain and excellent margins. Our proven, versatile model thrives across diverse markets and sales channels, supported by growing global demand for artisanal gelato. Franchisees benefit from simplified operations, comprehensive training, and access to a global network to share best practices and grow together.
What support will I receive?
We guide our partners through every step of the opening process and beyond. This includes providing a detailed refurbishment plan with interior layouts and furniture design, as well as support in coordinating the refurbishment execution. We also train the primary store representative—whether the partner or a delegated general manager—to ensure they can manage operations and production to our standards. Long-term support includes marketing, logistics, maintenance, operations, and strategic planning as needed.
How long does it take to open a store?
The timeline varies depending on the efficiency of the local construction team. For stores in new cities or countries where Gelato&Co. is not yet present, the process typically takes 4 to 8 months. In cities where the brand is already established, this timeframe can be reduced by up to 1 month.
